how to get a full refund from ef tours

We were late to our appointment at the Louvre. If EF Tours still refuses to issue a full refund, the next step is to contact your credit card company. My mom had to put hotel rooms for 30 students in her credit card. On our way to Rome, our guide added a stop in Ovierto, a beautiful small town with picturesque views, wonderful dining and great little shops which we enjoyed immensely. The company is known for its strict refund policies and lack of customer service. Id say yes. They book all accommodations and attraction admissions for tour participants. Im normally a big fan of Korean food, but this wasnt great. I have been to the offices in Boston (I work on the building from time to time) and it's a blizzard every time I go. Our hotels along the trip started out stellar but seemed to go downhill from there, unfortunately ending in truly unacceptable accommodations. Against my better judgement. Most of the time we had no idea where we were headed when we were walking to different locations. Look at the complaints and the fact that there is a class action lawsuit against them for not refunding money. Now that Chicago Public Schools has cancelled all domestic and international trips due to the coronavirus pandemic, she wants her $4,100 back, but EF Tours refuses to issue refunds. Of course we were served a lot of pasta, but we also had braised beef in tomato sauce, gnocchi, and pizza. She did make sure we were always wary of our passports and where we were keeping them during our travels. We use cookies to improve your experience on our site and to show you personalised advertising. I'll look into that. Not only did I make a complaint to the Better Business Bureau but I also requested that a manager call me and I have yet to hear from anyone. For a quick overnight in Milan on our way to Florence, we stayed at and AS Hotel in Limbiate. This place was truly one of the worst hotels Ive ever had the misfortune to stay at (and as a travel blogger, Ive stayed at a LOT of hotels). Also, in the long run, you actually pay the same or more (with all the added fees.) A COVID-19 Future Travel Voucher retains the value of all money paid into a travelers account which can be applied to any EF tours or language product with a departure date prior to the COVID-19 Future Travel Vouchers expiration date. TSA Tours, of course. We waited for an hour-and-a half for him to return to the motor coach. I was told we should have paid extra if we wanted to be IN Sorrento. You might not know all the answers, but you've got a friend in us! What should I do? If you wanted a refund, there was a fee. Since the legal drinking age in the areas we visited was 18, student who met this requirement were allowed to drink alcohol on our trip, but were asked to limit it to one drink with dinner. There were no medical facilities available on this resort, and it was necessary to have my son medically evacuated back to the states to receive treatment. We paid an extra $85 USD above and beyond the base tour price to experience it. Get Involved; Contact; Donate! Flights Cost, airlines we use, booking flights, baggage, requests, and managing your flights. To date I paid $1063 on this trip to Peru and canceling it over 1 year in advance due to unforeseen circumstances has cost me $560. So your kid just came home from school with a gorgeous full color brochure about an upcoming trip to Europe with EF Tours that one of their teachers is leading. The fee for this service is $145 if requested upon enrollment. Each meal came with water, but we were allowed to order additional drinks at our own expense if we choose to do so. We were quoted a price and told the insurance was a great thing to have because with it you could cancel up to 24 hrs before the trip for a full refund minus the cost of insurance. Experts say the paper trail will get you a refund faster. Our tour left some of these promises unfulfilled, but did give us a glimpse at some fantastic destinations in Europe and some amazing memories. hearts shooters choice; clark county police scanner; elton john albums in order Start by contacting EF Tours directly, then file a complaint with the BBB, dispute the charge with your credit card company, and seek legal advice if necessary. In Paris, those who went to Versaille told us the experience was underwhelming because of the limited time available inside the palace, and the lack of lunch options available to those who went. My oldest son was scheduled to take a school trip to Peru next year. EF Tours was contacted today also and there response was they aren't responsible for the insurance company. Recently I was notified by EF Tours that my child was cancelled from the tour after paying off almost whole trip price. Also out of all four excursions throughout the trip, THREE OF THEM WERE CANCELLED! Four boys were also booked in a room in London with only a king sized bed! My first year to Europe with a group was through EF Tours. You can definitely have a positive experience on the trip. Hi, I recently made a deposit to my bank of 12,400. Unfortunately, I had to cancel his trip because my son switched schools and his old school district could not take a non student out of the country. Its been eight months. Im thrilled to share all my ideas with you and hope you like what you find here in my little home on the internet. I would just like some advice if there's any way to lessen the blow. They have tarnished their reputation and people are not as comfortable traveling with them anymore. They along with their team canceled the tour and refuses to refund the full amount. So..after extensive research, I found a custom tour company who could arrange my own tours, with my itinerary, with my hotels, and with my schedule. Did EF Tours create the trip of my dreams? These tours are usually walking tours, but sometimes are bus tours, depending on the location. Things started off badly when we discovered that the lights in all the hallways were not on, and that we had to hunt around with our cell phone flashlights to find our way to our rooms. Those options were usually something like a burger, pizza or a cold sandwich. I think communicating with the group more about where were going could have avoided some sticky situations that a few of our travelers found themselves in when they were left behind. But their ads sure reflect diversity! My kids are going on an EF tour in March. Well, lucky for you we took a 12 day visit to Europe with EF Tours, and have all the details to decide if taking an international trip with this company is right for you or your teenager. Hence the lawsuit (in CA 2020, look it up). We also learned that our high school would not give any credit to students who participated in these trips, even though much was made of the educational credit during the pitch to get us to join the tour. It's just all circular and I can't get anywhere. 8 weeks.It has been 8 weeks so my son contacted the insurance company and was told the money would be put back into our account between June 20 to 25th. The design and architecture of the building are very unique and modern contemporary. Were always here to help. Just another site how to get a full refund from ef tours If you pay by credit card, you should receive a refund to that credit card. If you want a quality tour experience, with a reliable professional tour company, I wholeheartedly recommend that you contact TSA Tours. I hope your child knows that they will be sharing a bed with their roommates even if they are traveling with another school. This has happened all over the US and people are not standing down. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Its completely impossible for 40 people to make use of just a handful of bathroom stalls in five minutes. Feel free to ask me in the comments!! For detailed information about the safety and coverage programs that apply to your tour, please choose your departure date below. Not only could we barely keep up with the tour guide, but we could not hear him due to he gigantic group and we had to stop every 5 minutes to make sure the entire group was there. Wife and daughter were planning to go on a trip to Italy in over a year. That EF 12-Day tour was called "Europe with an Alpine Flavor." I really did expect to spend some quality time at these major historic sites. The Global Travel Protection Plus plan provides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure for any reason. For this trip it really came down to adjusting expectations once we were traveling. Cancel your tour and all travelers will receive a transferable Future Travel Voucher in the amount of all monies paid for the original tour, less the cost . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Proudly powered by WordPress The deduction of $500 includes items such as the non-refundable deposit and other non-refundable fees. You might be able to work something out. And the airlines deferred to Expedia. We found that participants can sign up just about any time before the trip departs. Again, we found these rooms to be clean and pretty comfortable. Trip Cancellation coverage This plan includes Trip Cancellation coverage. websites, advertisements, etc. Breakfast and dinner every day were included in what we paid for our tour. Saturday 25 March - London, The O2. And that wasn't even a full guarantee of a full refund. The trip total came to around $4,000. We were encouraged to invite friends and family to join us on the tour, whether or not they were associated with our school or even local to our area. But why cant I get a refund? Meals on the tour ran the gamut from weird to stellar, but overall were not to bad. While we were aware of this upfront before the tour, it really did feel like they didnt allow enough time in any location to really see the cities we were in. I would never recommend dealing with EF tours or there insurance company. If you want to make sure you get your travel refund every time, remember to use a credit card, keep every email and be ready to appeal your case. 29 Jun, 2022 . Having extra free time to see the sites of your choice seemed to be the best option during our tour. The local tour guides who showed us the sights of each city were the most informative folks on this trip, with extensive knowledge of the history and culture at each stop, but we were forced to use amplifying devices called Whispers in order to hear the guides. But there were several instances where visits to certain locations were dropped off our itinerary completely, and visits to other non-advertised locations were added. We did have some great cultural experiences while we traveled. Experts say you can overcome those hurdles by using the right payment method, creating a paper trail, and knowing how to appeal your case. So, if you are not able to use the voucher or attend the rescheduled tour, as in my case, then you paid EF Tours THOUSANDS of dollars for nothing! I feel I paid twice as much as the tour was worth with the lack of amenities and accommodations that were promised by EF as those that were . He refused to take us anywhere on our free time. She told us we only had five minutes to use the restroom and get back on the bus. The bus driver was a surly Dutch man, who was gruff and impossible. If your Group Leader has rescheduled your original tour/program, the group will be moved automatically onto the new tour/program. The airline say to call the company that is organizing. DO NOT SEND YOUR CHILD ON AN EF TRIP!! How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. If you do not, allow another business day for your funds to appear in your account. And pay attention.. In the meantime, I received notice that I would be required to attend a mandatory training evolution with the military and learned that the dates overlapped. Airlines and other travel companies make it so easy for money to flow their way. to my lawyer for resolution of a full refund. If your Group Leader has chosen not to reschedule your original tour/program, you will receive a COVID-19 Future Travel Voucher valued at 100% of monies paid toward your original tour/program. Vouchers issued and redeemed by the original traveler may not be combined with future discounts, scholarships, or other special incentives if the same discounts, scholarships, or other special incentives existed on the original tour. What is a COVID-19 Future Travel Voucher? But use a credit card, and you have the full force of federal law ( the Fair Credit Billing Act) and your credit card's resolution department in your corner. My daughter insisted on being signed up for her school trip in 2020. If not for her, 30 of your kids would be sleeping in the airport for two nights in a row since their new flight to London has a huge 13 hour layover. please contact our team at Elliott Advocacy through this form. How do I fix this $499 mistake? I work for a competitor of EF and have about a million reasons why groups that go with them get ripped off. I went on my trip June 11, 2014-June 25, 2014. On May 1st I lost my job and we immediately contacted Ef Tours to cancel. What we didnt expect was the significant amount of wasted time and changes to our itinerary that happened on our tour. I was super excited to go experience 6 countries however from day one everything seemed to go wrong. That invoice for antivirus protection is a scam, How a company could easily get a false F rating from the BBB. how to get a full refund from ef tours how to get a full refund from ef tours It took me to every floor and A) the offices are gorgeous! A COVID-19 Future Travel Voucher cannot be divided into multiple accounts, unless the traveler applies the voucher to a future tour and the voucher amount is higher than the price of the new tour. They make zero effort to please traveller once fees paid. Our dates were finally confirmed about two months before our departure. Explain the situation and why you are requesting a full refund. In most cases, refunds can be issued electronically with the funds being sent directly back to your current account on file. The teacher wouldnt return my phone call, or emails. It has been no surprise that management NEVER called. Not a sleeper sofa, but just a hard couch. All total they are withholding $760. I can't believe they can demand reasons for dismissal even with all the Hippa Laws. While our tour guide was a very sweet, personable woman, she didnt seem to understand how to manage the timing logistics for a group of 40 travelers. Even if every single person had to buy a ticket, I cant imagine that the cost for a group tour and the transportation to get the group there cost an additional $84 USD per person. It seemed cool at the time however most countries either had the shops and food places shut down early or be completely closed due to the big games. Seems a little steep for cancelling a trip that is still almost 2 years away. In London, the excursion was a visit to the London Eye, a giant ferris wheel type ride that gives riders a birds eye view of the city. My son is (or perhaps was) traveling on an EF tour this summer with a very small group from our high school. to a single room. Our school will be traveling with three other schools from different parts of the country. Only the EF Go Ahead Tours allow alcohol for adult travelers. Your email address will not be published. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Make sure to include all relevant information, such as the date of the transaction, the amount of the refund requested, and any evidence you have of your dissatisfaction with EF Tours. These added stops almost always involved additional costs as well, which we were not informed of before leaving for our trip. While the teacher recruiting students is designated as your group leader, they dont actually lead the tour once you start traveling. The tiramisu cooking class in Rome was not optional for our group for some reason. Original scheduled departure was on or before May 14, 2020. Our first group dinner in London was at a Korean restaurant where the group was served a hot stone bibimbap with chicken. For example, airlines love to send you vouchers, but that funny money expires after a year. For travelers who had booked their program by redeeming a previously issued COVID-19 Future Travel Voucher, the cash refund option available will be based on the originally issued voucher terms (e.g., travelers who received a COVID-19 Future Travel Voucher for a tour originally scheduled to depart between March 1, 2020 and May 14, 2020 may exchange their voucher for all monies paid, less $565). Absolutely not. They even bragged later about being the first one's out on the street), the food SUCKED, and the time spent on the buses was more time spent in the actual locations. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Other than the local tour guides and maybe the tiramisu class, I wouldnt call just visiting these historic places an experiential learning activity.. In addition the insurance company retained by EF initially declined to pay to have my son evacuated from Cost Rica. EF Go Ahead Tours also allows you to change the date of tour or destination up until your final payment day. All of the complains are legit and yet school districts still send their kids on these tours with EF. 109 to 45 days prior to departure: Full refund less $95 non-refundable deposit, all Non-Refundable fees, and 50% of program price. I registered my son and I to go on a tour in June 2017. The front desk did not seem to care and we were told no one was available to come clean the bathrooms. Kinda defeats the whole concept of insurance. So they offered vouchers that were only good for up to 18 monthsUP TO 18 MONTHS! We were promised experiential learning activities during the trip. They promised the moon, but did not deliver. Give the company at least a week to respond to your refund request and two credit card billing cycles to pay you. What EF products can a COVID-19 Future Travel Voucher be applied to? The EF Go Ahead Tours app supports and connects our global community. Im a wife, a mom, a crafter, a Disney fan, and a french fry connoisseur. A few days later, EF responded to an earlier complaint submitted by the plaintiff to the Arizona Office of the Attorney General in which the defendants allegedly offered the plaintiff a partial cash refund of $1,000 less than what she paid for her child's tour. All breakfasts were served at our hotels. She lost her engagement ring in a rental car. Travelers remain able to exchange their reissued COVID-19 Future Travel Voucher up and until the originally stated expiration date for a refund of the amount on the original COVID-19 Future Travel Voucher less $565. It was the worst during our travel days. Lunches were not included in the initial price of our trip and were paid out of pocket each day. EF, as a company, offers may types of tours ranging from group trips for adults to organized gap years for high school graduates. This caused problems for a few kids on our trip who werent expecting these costs, and they unfortunately had to miss out on some of the better additions. I just felt like it should have been planned better. They canceled my flight. As a parent considering an EF Tour for my teenager, I know safety was a big concern for me. Edited: 11 years ago . If you're seeking an EF Tours. They informed me that my type of service is not recognized and I would not be covered. Pre-sale tickets for Ed Sheeran's tour go live on Wednesday, March 8 at 9am for anyone who has preordered the new album via the Ed Sheeran website. Im Louise. labelled. I loved knowing that I could write my own tour, knowing that every detail would be done right. By skipping the London Eye, we were able to have a bit more time to explore and plenty of time to enjoy our pub dinner that we mentioned earlier since the London Eye excursion was timed to happen right before dinner. Tours are advertised by the group leader/teacher to students at their school and to their local community. Thanks. Usually if you haven't paid in full you could get a cancel for any reason insurance which will give you about 75% back. how to get a full refund from ef tours. Anyone was allowed to sign up for the trip. It's just too many in my opinion. We also found that we frequently needed to buy water to stay hydrated in the high temperatures of Italy during the summer, and at most of the locations we visited, water was marked up quite a bit. Tour participants may also choose to upgrade the insurance for the tour. Our group was quite good about being on time to meet up locations with a couple of small exceptions that could not be helped. For cancellations and refunds, call 1-800-USA-RAIL. IS this the only forum about this place? That's when we found out it would be around $800 to cancel. corvette parts california. Due to traffic and bad timing we traveled. They are all F-ing scum I hope all involved lose every penny they ever made and become homeless. The brochure promised that participants would be surrounded by the people, the language, the food, and the way of life of the destinations on our itinerary. Things like this happened over and over again throughout the trip. EF Tours have a pretty straightforward process during the sign up period, prior to departure and during your trip. A Comprehensive Guide, Is Hiring a Travel Agent Worth It? That way, when a company drags its feet on a refund, you can file a chargeback. By using this website you agree to our Cookies Policy. He went as part of a group of senior high school students on a school sponsored trip. We were assured that our tour director would be with us around the clock, handling local transportation, hotels, and meals while also providing their own insight into the local history and culture.. Where is it? Why am I being charged a total of $550 in cancellation fees? For many years I organized and lead group tours to Europe for my college. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. When you travel with EF, you get the benefits of our 55+ years of experience and our unmatched global network. We learned that this hotel had once housed men studying to join a monastery, which explained the doritory feel of the place. During the tour, your group will meet up with various local guides who will give you some sort of tour of the city or historic site that youre visiting. nike nationals track and field backpack; 0 comments. Our group had a few in person meetings at a local restaurant prior to our trip where we discussed issues ranging from passports to packing for our trip to Europe, and got a chance to meet our fellow travelers. Sometimes it seemed inevitable, like when we were stuck in an airport or train station. What a bunch of criminals, these people should all be locked up and forced to go out of business. The company may refer your case to its legal department, where it could linger for weeks or months. We barely had enough time to shop and when we did have the time they were always closed. EF Tours says the vouchers can be used until Sept. 30, 2022 for any of the company's tours and can be used by students, their immediate family members or other students or faculty members in the . When he asked for these items at the front desk, he was told that we should have called earlier to request them since they were all locked up in a cabinet by the time we arrived at the hotel.



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