vivid seats refund

It is your responsibility to make certain that your mobile device is charged with sufficient power so that you can access your tickets when you arrive at the venue. Breaking down the contenders in the seasons most unpredictable Oscar race. DoNotPay can help you sue the company in small claims court. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. To stay up-to-date on the events status, monitor the venues website from time to time. According to the Pennsylvania AG, RYADD changed its refund policy in the wake of the . For postponed events, you will need to hold onto your tickets for now, As always, we encourage customers to follow our. If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. All sales are final; there are no cancellations, returns, or exchanges. Please note, the ticket price may be higher than the face value that appears on the ticket. Use DoNotPay To Get a Quick Vivid Ticket Refund. If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. But why cant I get a refund? Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. We are dedicated to making sure every customer is satisfied. Vivid Seats will email customers whose events are canceled or postponed. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Its been eight months. Over the last several months, our advocacy team has received several questions about Vivid Seats. By purchasing tickets, you acknowledge and agree that you will comply with such policies and your attendance at the event is conditioned on such compliance. When will I receive my 110% Rewards Cash loyalty credit? Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). If you have a consumer problem,please contact our team at Elliott Advocacy through this form. How can you get a full refund from Trainline? The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. I couldnt even find out if they offered a credit or refund, he says. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Buy directly from the venue. So, first and foremost, please look for (and look to) this email notice. For cancelled events, Vivid Seats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller)). Under these circumstances, I think a credit card dispute is absolutely fine. YOU AND VIVID SEATS EACH WAIVE ANY RIGHT TO A JURY TRIAL AS WELL AS ANY RIGHT TO BRING CLAIMS IN OR OTHERWISE PARTICIPATE IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING, AS SET FORTH BELOW. How do I get my compensation? . Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. If youre on a monthly payment plan, payments will be stopped while the park is closed. This offer is not valid for special events, third party rentals or festivals, Live Nations website reads. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Vivid Seats Rewards stands out as the only loyalty program in the live event industry. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. Additionally, Vivid Seats was named No. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? Delivery will occur on or before the delivery date on the listing, regardless of delivery method. Most complaints are from ticket billing and delivery issues. You\'ll receive the next newsletter in your inbox. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund or other compensation, except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller). Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. It depends. Buyers may search Vividseats.com for a specific artist or team, event date or other search category. AMC Stubs memberships that were scheduled to expire will be extended for the amount of time the theaters were closed.. As stated above, Vivid Seats is a Marketplace and not associated with any venue so we do not generate tickets and cannot reissue replacements. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. After all, Vivid Seats didnt deliver any product and charged us nearly $700.. Grounds Admission Pass/Grounds Pass. Can I get my 173,116 Chase Ultimate Rewards points refunded? You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. We will not be opening our Texas theaters this weekend, they tweeted. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. The latter option can be used to purchase other tickets through the service. Will I receive compensation if my event is rained out, postponed, or rescheduled? Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. We are the sole interpreter of this sites intended and acceptable use. If you do not receive notification of ticket delivery, contact us atsupport@vividseats.comfor assistance. See all 28 articles. Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement Yes If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. Ticket prices may be above "face value" listed on the ticket (they may also be below "face value"). Any customers holding tickets through June 7, 2020 that have not received an email by April 12 should reach out to their point of purchase for information regarding exchanges or refunds.. The service and delivery fees cover the costs of company operations, including connecting buyers to sellers with premium inventory to listed events, premium customer service, website improvements, and safe and secure checkout and delivery of ordered tickets. Become a subscriber to support our journalists. Vivid Seats respects the intellectual property of others, and we ask you to do the same. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). Shoots Twice (Hockey) Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. Why cant I get one? Learn More. But he couldnt get through to anyone at Vivid Seats. Presumably company records will be used for verification. View Privacy Policy. The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. What do I do if my event is cancelled? Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. If youre interested in changing your travel plans or making a new reservation, dates for June 1 and later are currently available, according to Disney Worlds website. Photo ID or other verification may be required to accept delivery. It wasnt much of a dispute resolution. Oh, Loosey! The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. please contact our team at Elliott Advocacy through this form. During that investigation, we will review the proof you submit and contact the seller. Further, should any violation result in the loss of the ticket sellers season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits. You can also email us or check out our FAQs.Well be with you ASAP. As always, we encourage customers to follow our Trust & Safety page for more information on protecting ticket purchases. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. They only refund the ticket cost though, but for the fees they give you store credit. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. Ive written several stories about shows that kept getting postponed. For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. The tickets you purchased remain valid for the postponed event. But you never know. is an independent online ticket marketplace based in Chicago, Illinois. Please contact the claims administrator if you have any questions. You can choose between a travel credit or full cash refund. When attending an event, you may be required by the venue or event organizer or such partys agent to sign a waiver or other legal document in order to gain access to the venue. Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. Please note that direct sunlight or heat can damage certain types of tickets. A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. Why is it taking so long to get a cruise refund? THE MAXIMUM LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (B) $200. Arizona's refund deal with Ticketmaster didn't include Vivid Seats. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. Upon receipt of the evidence and form, Vivid Seats will conduct an investigation. . IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Credits expire on December 31, 2022. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. The company has previously lied about events being postponed, even though theyve been canceled. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. Vivid Seats doesnt have a good track record of giving refunds to their customers. If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team.



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